Item return or exchange policy

TecHome > Item Return or Exchange Policy

 Communication between the company and the customer regarding the exchange/return of products is carried out by sending a message to the e-mail address info@techome.ge 

Refusal of contract

Within 7 calendar days after taking possession of the item, the customer has the right to cancel the contract by sending a notice to the company, which means filling out the contract cancellation application and sending it electronically to the company's e-mail address within the next 7 calendar days and returning the purchased item to the company at his own expense, subject to the following conditions: If the price of the item has decreased as a result of use that is not related to the determination of its nature, characteristics and functionality, the consumer is obliged to pay the difference arising from the decrease in the price of the item, which is the difference between the item's cost price and the selling price. Accordingly, the company reserves the right to return the purchase price of the item to the customer, minus the mentioned difference.

 If the commercial appearance of the item is unchanged, the company will return the item and fully reimburse the customer for the amount paid for the returned item.

The right to withdraw from the user agreement (the right to return the item) will not apply in the following cases:

The price of the item depends on changes in the financial market beyond the company's control during the right of withdrawal from the contract;

After delivery, the airtightness of the delivered item was broken and it cannot be returned due to compliance with health and/or hygiene standards;

upon delivery, the delivered item was inseparably combined with another item;

After delivery, the appearance of the item is changed/damaged;

Upon the return of the item by the customer in accordance with the present conditions, the company will pay the amount to the customer within 10 calendar days after receiving the notice of withdrawal from the contract.

Factory default of the item

The user must make a claim regarding the item's defect (factory defect) within the warranty period, taking into account the service centers indicated in the warranty card of the purchased item. 

Repair/exchange/price reduction or refund of the item

Considering the nature of the item, dimensions and the essence of the problem stated by the user related to the item, when communicating with the service center, the user will be offered to bring the item to the relevant service center at his own expense or to call a specialist of the service center at his own expense to check the item on site. The addresses and contact telephone numbers of the service centers are:

 Zurab Gorgiladze st. 96, Batumi, Georgia 6010

 Mob: +995 577 140 897 

 Mob: +995 593 501 444

 e-mail Mail: info@techome.ge